The Joint Admissions and Matriculation Board (JAMB) has established a Candidate Counselling Emergency Support Centre to assist candidates facing urgent challenges during the ongoing examination period.
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In a statement shared on Friday via its official X handle, the board explained that the new centre will serve as an additional support channel, complementing its existing ticketing platform, which remains the primary and most reliable mode of communication.
Candidates and members of the public with pressing concerns can now reach designated officials – Gbenga, Yusuf, Dubem, Tony, Ogbonna, and Emma – through the emergency support line: 07002200016.
Despite this added avenue for support, JAMB emphasized that its ticketing platform is still the most effective method for resolving issues, citing its speed, ease of use, and guarantee of quick responses.
The initiative comes in the wake of a major rescheduling of the Unified Tertiary Matriculation Examination (UTME), affecting over 300,000 candidates due to technical hitches and reported discrepancies in scores.
Some affected candidates have raised concerns about potential clashes with the West African Senior School Certificate Examination (WASSCE), as JAMB has yet to announce any changes to the adjusted UTME timetable.
